When I went to sign up for another year, I was directed to call a totally different number and a completely different way of doing business ensued. Since I don't have access to anyone who can solve problems that normally crop up on a computer, I was thrilled to find that AVAST! offered a Paid Engineering Service, so I signed up for a year, paid the fee and was extremely pleased with the high level of expertise and service I received. The free version of AVAST! Antivirus was recommended to me by someone I trust, who is quite knowledgeable about all things "Computer." I used the free version without incident for several years, and then upgraded to a paid version for better protection. However, no one will be able to pay me back the wasted hours I spent on this! Beware! The credit card company said they would stop the auto-debit and give me my refund. I said No, nada, not doing that! I called my credit card company and let them know how the "refund" went. The technician would cost me $100! In other words to get the unauthorized debit of $86.33 back I'd have to pay their technician $100!! He even said "I know that doesn't make any sense, but then you can also stop the auto-debit". I hour and thirty minutes later the best I got from "Mohammad" in India was that I would need a technician, after allowing him into my computer and putting it in safe mode, and giving remote access. I got the phone number from my credit card company for Avast, and they suggested I call Avast to straighten this out. I could not jump through their hoops of cancelling since I no longer had the product on my computer. Then my credit card came and I found out I was charged $86.33 after just 3 or 4 weeks. Then I tried to cancel the 60 day free trial but was unable to find a phone number anywhere!! I got one from my reputable computer company, but the person said it probably wouldn't count. I decided to use the local company and asked them to remove the Avast and purchased their required anti-virus. I agreed to a "60 day free trial of Avast Antivirus." At first I was very pleased with the product but decided to go to someone local because I needed to get my backspace key to not stick. I should complain to the Better Business Bureau and demand a refund, because my license is good until February! And I definitely WILL, if ANYONE pushes me on the matter. Worthless - (you fill in the blank) who created it. I uninstalled it and ALL the problems disappeared.Īnd don't even mess with what operating system or browser I'm using, because if they are going to charge good money for Avast and say it works, it has to work on all of them. I uninstalled it and ALL of the problems disappeared. It takes FOR EVER to open almost ANY web page, complete with all twelve ads at any place on the page, like all of them have.Įventually, it breaks my internet connection. It allegedly needs to scan EVERY file that opens in my browser, even though I turned that feature off. Then, they made changes in the software, allegedly improving it. I don't think so! If you don't cover my phone don't even think you're getting more money off of me - and don't try to get me to buy a more expensive product telling me THAT will cover my cell phone, because you needed to include that to begin with. You get to use a license with three devices - but one of them can't be your cell phone, you need to purchase a separate product for that, I got a different brand's antivirus for that. I had the security version - don't have the title to look at since it's no longer on my computer, obviously, because my computer is working and I can surf the Internet. Avast used to be a modestly good antivirus, would help stop viruses from downloading, defective web sites from loading, together with Malwarebytes that I would never be without.
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